How long until I hear back regarding my order inquiry?

How long until I hear back regarding my order inquiry?

We have submitted a confirmation request to the merchant, the order will become Pending after the merchant comfirmed. This normally takes about 45 days. Please notice that order total and cashback may get updated accroding to retailer's information.

    • Related Articles

    • Missing Cash Back Inquiry

      When can I add a Missing Cash Back inquiry? You can add a Missing Cash Back inquiry if your Cash Back hasn’t been confirmed within 7 days. Please click the “Add Missing Cash Back Inquiry” button below, fill out the information, and submit it. You can ...

    • Missing Cashback Inquiry

      When can I add a Missing Cashback inquiry? You can add a Missing Cashback inquiry if your cashback hasn’t been confirmed within 7 days. Please click the “Add Missing Cashback Inquiry” button below, fill out the information, and submit it. You can ...

    • When can I add a Missing Cash Back inquiry?

      You can add a Missing Cash Back inquiry if your Cash Back hasn’t been confirmed within 7 days. Please click the “Add Missing Cash Back Inquiry” button below, fill out the information, and submit it. You can also click here to see your Missing Cash ...

    • Why was my order inquiry rejected?

      The most common reasons of an inquiry being rejected are listed below: Transaction Referred by Another Affiliate/Publisher Credited to Other Channel Non-Commissionable Coupon Code Used Order Cancelled Not Last Referred Click Can not Locate OID/OID ...

    • How to quickly add a Missing Cash Back inquiry from Shopping Trips？

      Step 1: On the "Shopping Trips" page, select "Find My Cash Back" on the right side of the history corresponding to the order. Step 2: Enter the order details of the order amount, order number, etc (The merchant name, order date, and other information ...